Privacy Policy

Effective Date: 29-08-2025

Hikaria (“we,” “our,” “us”) operates the website hikaria.id (the “Site”). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services related to our light night show events.

1. Information We Collect

When you use our website or purchase tickets, we may collect the following information:

  • Personal Information:
    Name, email address, phone number, billing address, and payment details.

  • Transaction Information:
    Details of ticket purchases, order history, and payment confirmation.

  • Technical Information:
    IP address, browser type, operating system, device type, and browsing behavior on our Site.

  • Communication Data:
    Messages, inquiries, or feedback you send to us.

2. How We Use Your Information

We may use your information to:

  1. Process your ticket purchases and payments.

  2. Send you booking confirmations, e-tickets, and customer support updates.

  3. Communicate event details, changes, or cancellations.

  4. Improve our website and services through analytics.

  5. Send promotional offers or newsletters (if you have opted in).

  6. Comply with legal and regulatory requirements.

3. Sharing of Information

We will not sell or rent your personal data to third parties. However, we may share information with:

  • Payment Service Providers (e.g., Midtrans, Xendit, Stripe, PayPal) to process your transactions.

  • Event Partners or Vendors only if required for ticketing or event operations.

  • Legal Authorities when required by law or to protect our rights and users’ safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no online data transmission can be guaranteed to be 100% secure.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

  • Improve user experience.

  • Remember your preferences.

  • Analyze website traffic and usage.

You can control cookies through your browser settings.

6. Your Rights

Depending on applicable law, you may have the right to:

  • Access, update, or correct your personal data.

  • Request deletion of your data.

  • Opt out of promotional communications.

  • Restrict or object to certain processing activities.

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Hikaria
Email: [email protected]
Phone: +62878-7070-2108
Website: https://hikaria.id